The best team
And the best work!
At our Reception Department, we’re dedicated to achieving excellence through ongoing training for our proficient bilingual Customer Service Representatives (CSRs). Our CSRs are adept at handling inquiries from Applicants, Residents, Landlords, and Vendors with utmost professionalism and efficiency. Equipped with access to Housing Authorities Systems, they ensure precise and timely information dissemination regarding waiting lists, re-certifications, payments, inspections, and more.
Our amazing features
Insights:
- Rigorous training for top-notch professionals
- Internal weekly and daily reports shared with clients
- Unwavering commitment to quality and exceeding expectations
On-Call Notification:
- Video conferences for setup and script establishment
- Daily reports with summary graphics and detailed call log
- Daily/weekly productivity reviews for schedule adjustments
- Quality control department with daily call reviews
- Disaster recovery procedures practiced twice yearly, ensuring no downtime in over 10 years and through 3 hurricanes.