Why choose our Call Center Services?
round-the-clock coverage and a dedicated team of specialized bilingual staff. Trained to handle diverse requests, from work orders to emergency maintenance issues, our staff ensures that your needs are promptly addressed. Our cutting-edge technology enables swift and efficient call management, guaranteeing top notch customer service and unwavering support for our clients.
Our outstanding performance metrics
Impressive Call Volume
Handling a staggering 7,000+ calls per day. A testament to our capacity and efficiency
Highly Trained Team
Rigorous training for over 70 team members. Investment in time and resources to ensure excellence. At the core of our success is a dedicated team, a robust training program, and a relentless pursuit of excellence
Over 100 satisfied clients and counting. Our commitment to quality ensures we exceed expectations at every turn.
Reception Call Center Services
Our CSRs are equipped to handle calls from Applicants, Residents, Landlords, and Vendors with professionalism and efficiency.
When provided, our CSRs have access to Housing Authorities Systems, providing accurate and timely information on waiting lists, re-certification, payments, inspections, and more.
Maintenance Call Center Services
If the on-call staff does not respond immediately, our operators will follow up with an instant phone call to ensure timely attention to the issue.