Emergency
work orders
24/7
coverage
Daily performance
reports
Bilingual CSRs
Results you want
We are here for you when you need it
At our maintenance department, we provide round-the-clock coverage for tenants, with specialized bilingual staff available during and after business hours.
Our team leaders work tirelessly to ensure our customer service representatives receive ongoing training, enabling us to deliver high-quality services. We enter all work orders into the Housing Authority Work Order System and send emergency requests to On-Call Maintenance staff via text message for prompt resolution. If the on-call staff does not respond immediately, our operators will follow up with an instant phone call to ensure timely attention to the issue.
Our amazing statistics
At our company, we prioritize achieving the best results for our clients. To achieve this goal, we invest significant time and resources in training and quality control. Our team undergoes rigorous training to ensure they are the best professionals in the industry. We also conduct internal weekly and daily reports, which we share with our clients, to ensure that our team’s performance is excellent and continually improving. Our commitment to quality is unwavering, and we strive to exceed your expectations every step of the way.
70+
team members
7K+
calls per day
100+
satisfied clients
