Frequently
Asked
Questions
What is the purpose of this app?
iResident makes it easy to manage your housing needs in one place. You can submit routine and emergency maintenance requests in just a few taps—saving time and avoiding long wait times on the phone.
I can only do work orders?
For now, the main feature is work order submission. But more tools are on the way! Soon, you’ll be able to check work order history and status, reschedule inspections, and manage your recertifications—all within the app.
How do I download and install the app?
Go to the App Store (for iPhones) or Google Play Store (for Android). Search for iResident and make sure the logo matches the one at the top of this document. Tap Download, and you’re all set!
How do I create an account or log in?
- Open the app and tap Log In.
- Select Sign Up.
- Choose your Housing Agency and enter your address.
- onfirm or update your personal information.
That’s it! Need extra help?
What types of work orders can I submit through the app?
You can submit routine and emergency work orders.
Can I track the status of my work order?
Not yet—but that feature is coming soon! We’re constantly working on improving your iResident experience.
What information do I need to provide when submitting a work order?
Just follow three simple steps:
- Confirm your personal info
- Select the issue area and describe the problem
- Upload a photo (if available), then tap Submit
Is there a way to provide feedback about the app and maintenance service received?
A few days after your request, you’ll get a quick survey by text or email. Your feedback helps us improve!
What should I do if I encounter technical issues with the app?
Email us at iresidentapp@gilsonhousingpartners.com with the following details:
- Full name
- Date of when the issue happened
- Device model (e.g., iPhone 13, Samsung Galaxy S21)
- Confirm that your app is updated
- A short description of the issue
- Screenshots or a screen recording, if possible
We’ll get back to you as soon as possible.
Is the app secure, and will my information be kept private?
Yes. Your data is protected and securely stored. For full details, please review our Privacy Policy.