Transforming Affordable Housing Services: The Gilson Housing Partners Approach
For over 17 years, Gilson Housing Partners, formerly known as Gilson Software Solutions, has been dedicated to transforming the affordable housing industry through technology and strategic services. Our mission is clear: Transforming the lives of the residents we serve. By providing cutting-edge software solutions and expert support services, we empower Housing Authorities to operate more efficiently, enhance resident experiences, and navigate the complexities of affordable housing management.
A Legacy of Innovation
Under the leadership of Matt Gilson, we have revolutionized the way software vendors support Housing Authorities. We were the first in the industry to recognize the need for structured implementation, business analysis, and additional services beyond traditional software solutions. By integrating technology with expert guidance, we ensure that agencies not only have the right tools but also the right strategies for long-term success. But what sets us apart? It’s not just about technology it’s about building partnerships that drive meaningful change.
Gilson Team
Industry Challenges: Bridging the Gaps in Affordable Housing Technology
Housing Authorities face increasing regulatory complexities, outdated systems, and resource limitations. Traditional software vendors often provide rigid solutions that fail to address the dynamic needs of agencies. As a result:
- Recertifications and inspections become backlogged.
- Resident support services struggle due to high call volumes and inefficient processes.
- Data integration issues hinder smooth operations and compliance reporting.
- New HUD regulations, such as NSPIRE inspections, add another layer of complexity.
Gilson Housing Partners was founded to address these challenges not just by offering software but by redefining how Housing Authorities operate through strategic support and cutting-edge technology.
Gilson’s Unique Approach: More Than Just Software
At Gilson Housing Partners, we don’t replace Housing Authorities we empower them. Our approach blends technology, expertise, and service to ensure agencies can streamline operations while staying compliant with HUD regulations.
- Seamless Data Integration
We help Housing Authorities connect their systems effortlessly through file repositories and web services, ensuring seamless integration with platforms like Yardi, Horizon, Elite, and PHA Web.
- Comprehensive Call Center Services
Our Call Center solutions provide essential support for maintenance and reception services, reducing call overflow and ensuring residents receive timely assistance. Whether it’s 24/7 management or after-hours support, we offer customized solutions based on agency needs.
- Efficient Recertification and Inspection Services
We specialize in recertifications and inspections, bringing backlogs up to date while optimizing workflows. With the transition to NSPIRE Inspections, we provide:
- Inspection services that ensure compliance with the latest HUD regulations.
- NSPIRE App for inspectors, streamlining the inspection process.
- Workshops for landlords, educating them on the new standards and their impact on property management.
- Resident-Focused Technology
With iResident, we are developing a resident-facing application that allows tenants to:
- Submit and track work orders in real time.
- Stay updated on recertification statuses.
- Access important housing information anytime, anywhere.
Impact: A Partnership-Driven Model for Lasting Change
Unlike traditional vendors, Gilson Housing Partners operates on a collaborative model. We work closely with Housing Authorities to tailor solutions that meet their unique needs. By combining smart automation, expert case management, and personalized resident engagement, we help agencies:
- Reduce operational burdens and increase efficiency.
- Stay ahead of compliance requirements.
- Improve resident satisfaction with better support services.
Looking Ahead: The Future of Affordable Housing Services
As the affordable housing landscape evolves, so do we. Our commitment to innovation, service, and partnership ensures that Housing Authorities have the right tools to navigate an increasingly complex environment. With the introduction of NSPIRE Inspections, iResident, and enhanced Call Center solutions, we are setting the stage for a more efficient and resident-centric future.
At Gilson Housing Partners, we’re not just providing solutions—we’re shaping the future of affordable housing services.
Let’s connect.