RECEPTION
Call Center Services
Professional Reception Call Center Services for Housing Communities
Missed calls, long queues, and staff burnout don’t have to be
part of your daily operations.
Gilson Housing Partners delivers specialized Reception Call Center solutions for Housing Authorities nationwide.
Our bilingual team manages calls with precision, empathy, and compliance, ensuring no message is lost and every resident is heard.
We combine structured processes, transparent reporting, and over 15 years of experience serving public housing programs.
Why Choose Us?
Our Core Services
Call Reception
Handle all inbound calls from applicants, residents, landlords, and vendors in English and Spanish.
Data Entry & Tracking
Record and categorize each call in your housing software or CRM.
Smart Notifications
Send automated alerts to staff based on department or issue type.
Customize Call Flow
100% configurable scripts and escalation paths.
Results Delivered
Shorter wait times and reduced call transfers
Higher satisfaction among residents, landlords, and vendors
Transparent reporting:
dashboards and detailed logs for data-driven decisions
Less administrative overload
your internal team can focus on inspections and program management
Ready to Get Started?
Contact us today to schedule a personalized demo and see how our Reception Call Center can transform your communication with residents and partners