The Housing Authority of Birmingham District Launches a Section 8 Call Center
The Housing Authority of the Birmingham District (HABD) is taking a significant step forward in enhancing service accessibility for its Housing Choice Voucher (Section 8) program participants and landlords. With a growing demand for affordable housing, HABD has partnered with Gilson Housing Partners to launch a dedicated Section 8 Call Center, streamlining communication and reducing wait times.
A Solution to High Demand and Limited Resources
HABD currently serves 6,000 households and over 1,000 private landlords, but as participation grows, so do the challenges of funding and staffing. By collaborating with Gilson Housing Partners, a national leader in affordable housing solutions, HABD aims to improve efficiency, ensuring tenants and landlords receive timely support while the agency focuses on its broader initiatives.
What the Call Center Offers
The new Section 8 Call Center provides a single, reliable point of contact for program participants, landlords, and prospective applicants. Instead of navigating long wait times or voicemail systems, callers can now speak directly with a live representative.
Call Center Services Include:
- Application & Waitlist Inquiries – Check the status of applications and waitlists effortlessly.
- Document Requests – Receive forms via email or text to streamline the application process.
- Inspection & Recertification Support – Get guidance on scheduling and compliance requirements.
- General Assistance – Any other inquiries typically handled by HABD staff can now be addressed efficiently.
Meagan Holland, Director of Communications at HABD, emphasizes the impact:
“Residents and landlords can now get answers faster. Whether they need a form, want to check waitlist status, or have questions about the program, the call center ensures they receive prompt and accurate assistance.”
Enhancing Efficiency and Strengthening Community Relationships
By reducing administrative burdens and improving response times, HABD is reinforcing its commitment to better service delivery and stronger community engagement. This initiative reflects Gilson Housing Partners’ mission to equip Housing Authorities with strategic support and technology-driven solutions that enhance both efficiency and resident satisfaction.
The Section 8 Call Center operates Monday through Friday, from 8 AM to 5 PM (CST). Participants and landlords can call (205) 974-4440 to connect with a representative.
At Gilson Housing Partners, we are proud to support HABD in modernizing affordable housing services—because when agencies operate more effectively, communities thrive.