MAINTENANCE
Call Center Services
Centralized Maintenance Support That
Keeps Your Operations Moving
Gilson Housing Partners delivers dedicated call center support for maintenance requests, emergencies, and work order coordination.
Our bilingual specialists follow standardized protocols to ensure accuracy,accountability, and compliance across all housing programs.
With 24/7 availability and direct data entry into your system, we help your agency maintain service continuity and resident satisfaction.
Why Choose Us?
Our Core Services
Call Intake & Triage:
24/7 bilingual intake from residents, vendors and staff. Issue is identified, categorized, and logged.
Work Order Entry & Tracking:
Every work order entered directly in your system, enabling your team to act immediately.
On-Call Notification & Escalation:
Multi-level escalation: text notifications, live calls, customized by trade or urgency.
Daily Reporting:
Full transparency: your team receives daily summaries of calls, resident information,
category, status and next steps.
Results Delivered
Operational Impact:
35–50% reduction in average resident wait times for maintenance intake
Efficiency & Staff Productivity:
Fewer missed calls or duplicate work orders increasing maintenance efficiency
Resident Satisfaction:
Bilingual communication ensures clarity and empathy for all residents
Ready to Get Started?
Contact us today to schedule a personalized demo and see how our Reception Call Center can transform your communication with residents and partners